Contact Us
Whether you have a question about one of our casino reviews, want to flag an inaccuracy, or simply need guidance on finding the right online casino for your situation, this page tells you how to get in touch with the team behind Online Casinos Australia.
We review and compare offshore online casinos for Australian players — covering everything from welcome bonuses and online pokies to payment methods and licensing. If something on the site isn't clear, or if you've spotted something we should update, we want to hear from you.
How to Reach Us
The best way to contact us is by email. We aim to respond to all genuine enquiries within two business days. Please include as much detail as possible so we can give you a useful reply — for example, the name of the casino you're asking about, the page URL, or the specific bonus or feature in question.
For editorial questions, corrections or feedback about our rankings and reviews, please write to our editorial team directly. For anything related to site partnerships or commercial enquiries, use the same address and note the subject clearly.
We are not affiliated with any individual casino operator, and we cannot access your casino account, process withdrawals or resolve disputes on your behalf. If you have an account issue with a specific casino, you will need to contact that operator's customer support team directly.
What We Can Help With
- Review accuracy — If you believe information in one of our reviews is out of date or incorrect, let us know and we'll investigate.
- Casino recommendations — If you're unsure which casino suits your preferences — pokies, table games, payment method or bonus type — we're happy to point you in the right direction.
- Responsible gambling concerns — If you or someone you know is experiencing problems with gambling, we can point you to the right support resources. See our Responsible Gambling page for tools, spending limits, self-exclusion options and Australian support services.
- Editorial feedback — Suggestions for new casinos to review, topics to cover or ways we can improve the site are always welcome.
- Commercial and partnership enquiries — We consider partnership requests on a case-by-case basis. Our editorial ratings are never for sale, and any commercial relationship is disclosed clearly on the relevant page.
A Note on Our Editorial Independence
Online Casinos Australia earns revenue through affiliate arrangements — when a reader follows a link to a casino and registers an account, we may receive a commission from the operator. This arrangement does not influence the scores, rankings or written assessments on this site. Casinos cannot pay for a higher rating or a more favourable review. Our assessments are based on research and verification against publicly available information, and every recommendation carries an honest account of its limitations.
If you'd like to understand more about who we are and how we approach our reviews, visit the About Us page.
Player Eligibility and Responsible Gambling
All casinos featured on this site are offshore operators available to Australian adults aged 18 and over. Australian law does not license domestic online casino operators, so every site we cover holds a licence from an international jurisdiction — such as Curaçao, Malta or Gibraltar. We verify licensing information as part of our research process and note the relevant jurisdiction in each review.
Gambling carries financial risk. If you ever feel your gambling is becoming a problem, please reach out to a support service before it escalates. Resources include Gambling Help Online (1800 858 858) and Lifeline (13 11 14), both available around the clock. Our Responsible Gambling page has more detail on the tools and organisations that can help.
Terms and Transparency
Use of this site is governed by our Terms and Conditions. We encourage you to read them — they cover how we present information, the limits of our liability and what you can reasonably expect from the content here.
We update reviews and rankings regularly to reflect changes in bonus offers, game libraries, payment options and operator standing. If you notice that a page hasn't been updated recently and the information looks stale, that's exactly the kind of feedback we want — please let us know.
Response Times
| Enquiry Type | Expected Response |
|---|---|
| Editorial corrections or factual queries | Within 2 business days |
| General player questions | Within 2 business days |
| Commercial or partnership enquiries | Within 3–5 business days |
| Responsible gambling concerns | We will acknowledge same day where possible |
Please note that we do not operate a live chat or phone line. Email is the only supported contact channel. We read every message and reply to all genuine enquiries — if you haven't heard back within the timeframes above, check your spam folder before resending.
Before You Write — Common Questions
A few things come up regularly. If your question is below, you may find your answer faster here than waiting for a reply:
- Can you tell me if a casino is safe? — Our reviews cover licensing, player protections and any reported issues. Search for the casino name on this site or browse our ranked list on the home page.
- Is a specific bonus offer still active? — Bonus terms change frequently. Always verify the current offer directly on the casino's website before depositing. We note the date our information was last verified on each review page.
- Can Australians legally play at these casinos? — Australia's Interactive Gambling Act 2001 prohibits domestic operators from offering real-money casino games online, but it does not make it illegal for individual Australian adults to access offshore casino sites. Players do so at their own discretion. We always recommend checking the current legal position yourself.
- Why is a casino ranked where it is? — Our editorial ratings reflect a range of factors including licensing, game variety, bonus terms, payment options and player feedback. Commission arrangements do not determine rank. The About Us page explains our methodology in more detail.
We appreciate you taking the time to read through this page. If your question isn't answered here, go ahead and get in touch — we'll do our best to help.